Beware of false profits

In these times of austerity, there’s a greater focus than ever on how much things cost. I’m working with several of my public sector clients, for example, to help them to work out the cost of the services they provide and to use this information to make better decisions. The same is true across the commercial sector, where lower costs equal higher profits. Except that they don’t always. Not in the big scheme of things. Continue reading