Over the last few months, I’ve been working with Falmouth Exeter Plus, the shared services delivery partner of Falmouth University and the University of Exeter, on an exciting project to measure, analyse and model the costs and benefits of collaboration between UK higher education institutions. Continue reading “Understanding the costs and benefits of sharing services”
Tag: Shared Services
The costs of sharing corporate services
In a report issued today, the National Audit Office has concluded that government attempts to save money by sharing ‘back office’ services such as finance and human resources have actually ended up costing more money than they have saved. It appears that by creating complex services overly tailored to individual departments, the five shared services centres review by the NAO have increased costs and reduced flexibility. There has also been a failure, the report says, to develop the benchmarks necessary for measuring performance. Continue reading “The costs of sharing corporate services”