When targets miss the mark

Whether it’s government administration or corporate strategy, it’s invariably only a matter of time until the subject of performance targets rears its head. From market share to how quickly you get seen in the emergency department, we have a target for that. The irony, though, is that setting a target can actually make is less likely that we’ll achieve what we want to achieve, rather than more. It’s the law, in fact: Goodhart’s law.

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Designing effective performance measures

I have spent the last couple of weeks immersed in all sorts of performance measures. Some have been good, some have been less good and others have been inspired. So while the thoughts are still fresh in my mind, here are some tips on how to develop performance measures for your organisation that will really make a difference. Continue reading