Measurement is good, but measurement plus action is better

Finding ways to measure your organisation’s performance is important. It gives you valuable information on what is happening, what is working and what is not. But measurement is only the first step. It is what you do with the information that can make all the difference. Continue reading

The way we do things around here

When it comes to making organisations work well, we tend to think of tangible things like strategies, plans, processes and controls. But while these all have their place, there is something else that we should also consider. Something that is so powerful that if we don’t get it right, then everything else is an irrelevance. I’m talking about culture. The unspoken and unwritten code that exists in every organisation. The way we do things around here.

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A time to reflect

It has been a busy year. Not just for me, but for us all. Across the public and voluntary sectors, there have been legislative changes to understand, new strategies to develop and implement, stakeholders with whom to engage, staff to manage and funding cuts to cope with. And when things are this busy, it’s all to easy to focus on the here and now. But now, more than ever, it is important to take time to reflect on the past. Continue reading

How our athletes can make us more effective at work

You may have noticed that there is a major sporting event going on at the moment. Athletes from around the world are wowing us (well they’re certainly wowing me, anyway) with their fitness, strength, agility and drive. Just watching them on television makes me want to grab my running shoes. But while these individuals may be exceptional sportsmen and sportswomen, can they help us to improve our performance in our day jobs, too? Continue reading