From data to action

I’ve been working with one of my clients recently to help them to put together a strategy and action plan for an area in which they’d like to see some improvement. They knew what they wanted to do, but they were struggling to get the necessary senior people on board. Not because they didn’t have great ideas. And not because they didn’t have the data to back up their ideas. But because they weren’t using the data in a convincing way. Continue reading

Measurement is good, but measurement plus action is better

Finding ways to measure your organisation’s performance is important. It gives you valuable information on what is happening, what is working and what is not. But measurement is only the first step. It is what you do with the information that can make all the difference. Continue reading

How will you use your ‘bonus’ day?

With 2012 being a leap year, tomorrow is 29th February. No news there. But if you think about it, tomorrow is a sort of ‘bonus’ day, one that we wouldn’t usually get. I call it a ‘duck realignment day’, because it gives us a chance to get all of our ducks back in a row. So why not make the most of this windfall and take a bit of time out to do something that you’ve been meaning to do for ages, but haven’t yet got around to? Here are three suggestions. Continue reading

The wonderful world of maturity models

A maturity model is an excellent way of measuring and improving your organisation’s performance. It is also, if I’m being honest, my favourite performance management tool. So here’s my quick guide to designing a maturity model and to making it work for your organisation. Continue reading

Infographics: Turning numbers into action

You will remember from school that ‘a picture is worth a thousand words’. It will come as no surprise, then, to learn that this works with performance information, too.¬†At the basic level, we can use things like graphs and charts to translate numbers into images. But infographics take this to a whole new level. Continue reading