The wonderful world of maturity models

A maturity model is an excellent way of measuring and improving your organisation’s performance. It is also, if I’m being honest, my favourite performance management tool. So here’s my quick guide to designing a maturity model and to making it work for your organisation. Continue reading “The wonderful world of maturity models”

Infographics: Turning numbers into action

You will remember from school that ‘a picture is worth a thousand words’. It will come as no surprise, then, to learn that this works with performance information, too. At the basic level, we can use things like graphs and charts to translate numbers into images. But infographics take this to a whole new level. Continue reading “Infographics: Turning numbers into action”

Getting the message across

From the moment we get up in the morning to the time we go to bed at night we are bombarded with information. Most of it gets ignored. Some of it gets registered and filed away for future reference. Only a tiny fraction of the information that comes our way actually makes us get up and do something about it. Continue reading “Getting the message across”