On planners and planning

I had the honour last week of being invited to present a workshop at the annual conference of the Higher Education Strategic Planners Association (HESPA) at the University of Strathclyde in Glasgow. It was a great event. And I met some fantastic people. But it was the amount I learned in two short days that astounded me. Continue reading

The wonderful world of maturity models

A maturity model is an excellent way of measuring and improving your organisation’s performance. It is also, if I’m being honest, my favourite performance management tool. So here’s my quick guide to designing a maturity model and to making it work for your organisation. Continue reading

Infographics: Turning numbers into action

You will remember from school that ‘a picture is worth a thousand words’. It will come as no surprise, then, to learn that this works with performance information, too.¬†At the basic level, we can use things like graphs and charts to translate numbers into images. But infographics take this to a whole new level. Continue reading

Getting the message across

From the moment we get up in the morning to the time we go to bed at night we are bombarded with information. Most of it gets ignored. Some of it gets registered and filed away for future reference. Only a tiny fraction of the information that comes our way actually makes us get up and do something about it. Continue reading