Does setting goals really work?

Goals are good, right? Practically all organisations set goals for themselves and for their people. Goals for sales. Goals for market share. Goals for personal performance. And not just any goals, of course, but SMART ones. Specific, measurable, achievable, relevant and time-bounded. We all have them. And we all grumble about them. But the question is: should we really be setting goals at all? Continue reading

Markets and the delivery of public services

“The question of markets is really a question about how we want to live together. Do we want a society where everything is up for sale? Or are there certain moral and civic goods that markets do not honour and money cannot buy?” These are the questions posed by Harvard politics professor Michael Sandel in his recent book ‘What Money Can’t Buy: The Moral Limits of Markets’. Continue reading