Understanding the problem

A lot of my work involves helping my clients to solve problems. Perhaps funding has been cut, or performance is down or something has happen that has thrown things into turmoil. Either way, there’s a problem. And something needs to be done about it. But there’s a gap in the middle there that often gets missed. You need to know what the problem is that you are trying to solve. Continue reading

From data to action

I’ve been working with one of my clients recently to help them to put together a strategy and action plan for an area in which they’d like to see some improvement. They knew what they wanted to do, but they were struggling to get the necessary senior people on board. Not because they didn’t have great ideas. And not because they didn’t have the data to back up their ideas. But because they weren’t using the data in a convincing way. Continue reading