Find the cause, fix the problem

All organisations encounter problems from time to time. But it’s all too common for us to focus on attributing blame, rather than on getting to the bottom of what’s gone wrong. This wastes time, money and effort. It also doesn’t solve the actual problem. But there is another way.

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Ask not ‘how’, ask ‘why’

Potential clients frequently come to me because they want to do something. They might want to restructure their organisation. Or to develop and implement a new strategy. Or to streamline the delivery of a particular service. In such cases, I have two options available to me. The first will get my clients what they want. But the second will get them what they need.

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If you knew the answer, what would it be?

If you knew the answer, what would it be? As a trained coach and someone who spends a lot of my time helping people to get to the bottom of organisational challenges, this is one of my all time favourite questions. On the face of it, sure, it’s nonsensical. But when wielded carefully, it can be liberating, enlightening… and oh-so powerful.

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Understanding the problem

A lot of my work involves helping my clients to solve problems. Perhaps funding has been cut, or performance is down or something has happen that has thrown things into turmoil. Either way, there’s a problem. And something needs to be done about it. But there’s a gap in the middle there that often gets missed. You need to know what the problem is that you are trying to solve. Continue reading “Understanding the problem”