Designing effective performance measures

I have spent the last couple of weeks immersed in all sorts of performance measures. Some have been good, some have been less good and others have been inspired. So while the thoughts are still fresh in my mind, here are some tips on how to develop performance measures for your organisation that will really make a difference. Continue reading “Designing effective performance measures”

Building resilient public services

At the annual conference of the Chartered Institute of Public Finance and Accountancy (CIPFA) last week, Amyas Morse, the head of the National Audit Office, called on the government to explain how it will respond to failing public services in the new environment of increased competition and spending restraint. Continue reading “Building resilient public services”

Social Impact Bonds: What’s the deal?

They are being touted in some quarters as the solution to the funding crisis in public services. A way of bringing private sector investment to address social issues. Perhaps, even, as the successor to the Private Finance Initiative (PFI). But what are social impact bonds and how do they work? Continue reading “Social Impact Bonds: What’s the deal?”

The wonderful world of maturity models

A maturity model is an excellent way of measuring and improving your organisation’s performance. It is also, if I’m being honest, my favourite performance management tool. So here’s my quick guide to designing a maturity model and to making it work for your organisation. Continue reading “The wonderful world of maturity models”

Infographics: Turning numbers into action

You will remember from school that ‘a picture is worth a thousand words’. It will come as no surprise, then, to learn that this works with performance information, too. At the basic level, we can use things like graphs and charts to translate numbers into images. But infographics take this to a whole new level. Continue reading “Infographics: Turning numbers into action”