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The power of shared language

I try to avoid lengthy legal documents. Two of my sisters are lawyers and I sometimes joke – entirely without justification – that even their birthday cards, when you take into account the various caveats and disclaimers, run to several pages. But lawyers can (and I can’t really believe I’m actually writing this) teach us something about effective communication.

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Change doesn’t just happen

I was listening to the radio whilst driving to see one of my clients yesterday morning and the presenter and his guests were talking about organisational change. Specifically, they were exploring the reasons why so many organisational initiatives fall flat. Why they fail completely to bring about the positive change that they seek. And sometimes even manage to make things worse.

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Redundancy pays

I wrote here recently about the need for resilience in challenging times. I went on to explore this theme in more depth in my newsletter, where I suggested that our drive for greater organisational efficiency has come at the expense of our ability to ‘bounce back’ from adverse circumstances and events. We need to swing the pendulum back the other way.

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Strategy isn’t just for the private sector

When we think about strategy, we tend to focus on the commercial sector, where companies have pretty much free rein to invest, restructure and divest in their quest for increased shareholder returns. But strategy is just as important for the public and not-for-profit sectors. If not more so.

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One simple way to make a positive impression

I had a call first thing this morning with the Chief Executive of one of my clients to get his input into a project I’m working on. We had a great discussion and, as we approached the end of our scheduled session, I thanked him for taking the time to speak with me and wished him a pleasant rest of the day. His response surprised me.

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